Questions & Answers

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FAQs

Product

Can I get my product personalized?

Yes, you can customize your vape products, including but not limited to flavors, nicotine content, logo, packaging, etc.

Why are your products so inexpensive? Are they genuine?

Because we are the original manufacturers of electronic cigarettes, not a trading company, all our product prices are very low. We guarantee that all products are 100% genuine.

What should I do if something is missing from my order?

Please do not throw away anything, including the order's packaging and the packing list inside, and contact us and shipping agency.

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How is shipping calculated.

Due to the variable international trade freight charges, you need to consult customer service separately

How long will it take to get my order?

It depends on where you are. Orders processed here will take 1-3 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

What shipping carriers do you use?

We use all major carriers, and local courier partners. DHL, UPS, Fedex, Post Parcel, YunExpress, UC Express, etc.

Where is your company? Where do you ship from?

Our headquartered base in Shenzhen, China, and we ship from Shenzhen.

your sales area?

Yes, we ship all over the world. We run discounts and promotions all year, so stay tuned for exclusive deals.

Payment issues

Why not support online payment?

Because Online payment fees are very high, online payment is not available , you need to contact our sales for offline payment.

Need more help?

  • WhatSApp
  • Telegram
  • Email: info@isvapes.com

Business Hours​

  • business time Monday - Friday: 9am to 5pm
  • business time Saturday : 10am to 3pm
  • closed Sunday - Closed